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Troubleshooting Geo-Fencing Issues

Fareclock includes tools to help admins quickly identify and resolve geo-fencing issues without switching between multiple screens.

1. Geo Mapping Clock Logs

You can annotate selected geo fences and jobs (including their geo fences) and view them alongside Clock Logs.

  • Useful when a worker can’t clock IN to a job.

  • Quickly compare the geo fence or job location they are supposed to be at with the actual logs.

  • View everything in one place with a clear map for easier comparison.

Step 1: Go to the Fareclock Admin Console and navigate to Operations. Under the Operations section, find and click Attendance. Navigate to Geo Mapping tab.
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Step 2: Click the ‘Clock Logs’ button.

2. Clickable Address and Location Coordinates

Addresses and GPS coordinates in various areas link directly to Google Maps for verification.

  • The info window popup for a geo fence includes these links.

  • Links are also available under Clock Logs, Raw Punches, and in the Geo Fence editor.

3. Quick Access to Geo Fence Details

The geo fence selection box includes a magnifying glass icon that opens a modal with full geo fence details.

  • Available in areas such as the Job Form Editor, and when assigning geo fences to users, schedules, and more.

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