This message appears when the phone number entered for personal device is already assigned to another employee profile. Each phone number can be linked to only one profile.

If the employee previously worked for your organization, we recommend reactivating their existing profile instead of creating a new one. This keeps all of their time records in one place. If a duplicate profile has already been created, delete it.

To use the phone number on a new profile, first remove it from the existing profile:

Step 1: Open the existing employee profile.

Step 2: Enable personal device to display the phone number.

Step 3: Clear the phone number and save your changes.

Step 4: Disable personal device on that profile.

Alternatively, if the existing profile is no longer needed, you can delete it. Please refer to this help article for instructions on how to delete a user profile.

Once the phone number has been removed from the existing profile, you can assign it to the new profile.