Fareclock

Frequently Asked Questions

Admin Mobile Time Clock Walkthrough

Does the Fareclock app work on Amazon Fire HD tablets?

Does the time clock app support landscape (horizontal) mode?

Group Time Clock Walkthrough

How to Maximize Successful Face Recognition

How to Set Up Permissions for Live Tracking in the App

Managing Personal and Group Devices

Notification Preferences for the Mobile Time Clock App

Personal Time Clock Walkthrough – Face or PIN Required

Personal Time Clock Walkthrough – No Face or PIN

Report-Only Mode Walkthrough

Switching from Free Trial to Company Account

Time Clock App: Admin Features Walkthrough

Time Clock App: Dark Mode

Time Clock App: Understanding the Landing Page

Why is the face capture screen in the time clock app is gray?

Time clock

Are there any other fields I can see in the various features?

Can I add notes to punches?

Can I be emailed a report automatically daily, weekly, or monthly?

Can I enforce and/or deduct employee breaks such as lunch?

Can I export payroll to QuickBooks Online?

Can I export payroll to Xero Accounting?

Can I synchronize my employees with Bamboo HR?

Clock Logs

Do you have code samples for the API?

Edit Shifts for Past Dates / How to Back Date Shift Changes

Fareclock Subscription Modification

Fareclock's Reports

Free Trial Account: Billing & Expiration

How do I configure California Overtime?

How to Access Time Records for Inactive Workers

How to Bulk Edit & Import data?

How to Bulk Update Worker Profiles via Spreadsheet Import

How to Deactivate or Delete a User Account

How to Review Admin Changes to Punch Records

How to change user roles and limit admin permissions?

How to control Administrator permissions?

How to manage multiple organizations with single sign-on

If an employee no longer works for me, do they still count toward the total employees that I would be paying for?

In my reports, why sometimes does the Total Hours not equal the sum of each line?

Is Reusing Old Admin Emails Safe?

Managing Console Notifications in Fareclock

Roll Call Summary Console Overview

Scheduled/Memorized Reports Showing Cut-Off Data

Share Scheduled Reports

Throttled Request

Admin Console

Admin Guide: Viewing and Communicating with Workers Using Notes in Fareclock

Admin Permissions

Available Login Security Features

Do you have an API for custom software applications?

How Admins Can Perform a Roll Call Using the Mobile Time Clock App

How come I'm all of a sudden not seeing punches in the Admin Console?

How to Create Video Training and Employee Acknowledgements Using Forms

How to Organize Workers into Various Groups

How to Submit & Approve Missed Punches

How to Upload and Attach Files to Workers (Documents and Photos)

Setting Up Admin Notifications and Alerts

Setting Up a Group Device in Fareclock (iOS & Android)

Switching Languages in Fareclock

Switching to Admin PIN: Replacing Email/Password Login for Viewing  the Workers' List in the Mobile Time Clock Application

Uses and Benefits of the Time Off Feature

General

Fareclock.com

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

AI title

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

You're not signed in on this browser. Sign in through this site's Messenger, then reload this page.

Sign in to view your company's tickets

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Reading along with you

Create your account and invite the first people to your workspace.

Pick the right role for each person you add.

Update your plan, payment method, and invoices.

Style guide

Article page title

Home hero title

English

Start Here

Getting Started

Fareclock Onboarding Checklist (Admin Guide)

Managing Shifts for Multiple Workers Using the Multi-User Panel

Setting Up Your Free Trial

Installing the Mobile Time Clock App

Three Methods of Face Model Enrollment

Adding Users in Fareclock Console Using Three Methods

A Guide to Fareclock Admin Console

Payroll Settings

Shift Settings

Time Off Settings

User Settings

Guide

Enable Setup

Shift Scheduling Guide

Open-Shift Defaults Setup

Schedule-Shift and Schedule + Open-Shift Defaults Setup

Rounding Rules Setup

Shift Class Setup

Breaks Setup

Schedule Setup

Multiple Shifts

Teams, Jobs, and Devices Schedule

Setup Scheduling

Automatically Deactivate Users on Missed OUT

How to Set Up Custom Message Notifications for Shift Reminders

How to Setup Attendance Feature

Welcome to Fareclock Support

How well does your face recognition work with darker skinned faces?

Attendance

How To Set Up Costing

How to Limit Administrator Access to Certain Jobs

Job Transfer

Costing

Can We Use Fareclock Offline?

Can Workers Change the Device Time to  Manipulate Punch Records?

Can Workers Clock In Using a Photograph?

Configuring Default Device Settings

Face Recognition Settings

How Do I Prevent Workers From Disabling Location or Internet to Bypass Shift and Geo Policies?

Collections