There are three user roles in Fareclock: Worker, Administrator, and Account Owner/Super Admin.

• Worker: They can use the time clock to punch in/out, and their hours are tracked on the website.
• Administrator: Has sign-in access to the website with permissions that can be customized.
• Account Owner/Super Admin: Has full control over the account, including managing subscription billing.

There may be times when you need to change a user's role depending on the access you want to give them, and this article will guide you on that.

Worker to Admin

Both the Administrator and Account Owner/Super Admin have the authority to do this.

Step 1: Go to the Fareclock Admin Console and go to Settings. Under ‘Settings’ find and click ‘Users’.

Step 2: You will see a list of users, click on the user for whom you want to edit the role.

Step 3: Under ‘Basic Information,’ you will find ‘Roles.’ You can assign a user's role by clicking the downward arrow button. You have the option to assign just one role, such as Worker or Administrator, or you can assign both roles, allowing the user to function as both a worker and an admin.

Step 4: After updating the user's role to Administrator, you'll need to adjust their permissions by navigating to the 'Permissions' section located under 'Basic Information.'

Optional: This setting is rarely needed, but you can modify the 'Worker Role Permissions' and 'Admin Role Permissions' based on organizational units, departments, user labels, and other criteria to tailor access according to your organization's structure criteria.

Step 5: You can now adjust the administrator's permissions, ensuring that they have at least one permission assigned. Permissions can be customized according to the administrator’s specific responsibilities or the level of access required for their role.

Worker or Administrator to Account Owner/Super Admin

Note that only Account Owner/Super Admin have the authority to do this.

Step 1: Go to the Fareclock Admin Console and go to Settings. Under ‘Settings’ find and click ‘Users’.

Step 2: You will see a list of users, click on the user for whom you want to edit the role.

Step 3: Under ‘Basic Information,’ you will find ‘Roles.’ You can assign a user's role by clicking the downward arrow button. You can assign a single role, such as Worker or Administrator. However, if a user is designated as an Account Owner, they will automatically hold the Administrator role as well.

As an Account Owner or Super Admin, you have full control and administrative access over the entire account.