Issue

When running a report manually in the Console, all data appears correctly on one page. However, when the same report is sent as a scheduled (automated) report, some information is pushed off the page, and additional pages may not be included.

Cause

This typically occurs due to the print layout settings used in the scheduled report. Long names or wider data fields can exceed the default page width, causing content to be cut off.

Solution

Update the print layout settings to ensure the report fits properly.

Step 1: Go to the Fareclock Admin Console and navigate to Administration. Under the Administration section, find and click Reports Center.

Step 2: Go to Delivery Schedules and click the pencil icon to edit the report.

Step 3: Go to 'Print Preferences'.

Step 3: Change the layout to Landscape, then click Apply.

Using Landscape layout provides more horizontal space, allowing all report data to display correctly without being cut off.